- Nurses and Aides are interacting with
residents.
- Residents appear well-groomed, clothing is
clean, wheelchairs and walkers appear clean
and in good repair.
- Residents move about the unit freely in
walkers or wheelchairs. Some residents are
wearing seatbelts.
- Unit is reasonably quiet. Staff and residents
are speaking in conversational tones of
voice. Call bells may ring in the hallways but
Nurses or Aides answer them in a reasonable
time frame. Name tags are clearly displayed.
- Residents appear happy and content. Some
are gathered in small groups conversing or
participating in an activity.
- Nurses and Aides are courteous to each
other and to you. They speak pleasantly and
respectfully to residents when assisting them.
- Common areas smell pleasant or there is no
odor at all.
- Hallways are clean and free from clutter.
Articles stored in hallways (linen carts, empty
wheelchairs, laundry receptacles) are lined
up on one side of the hall.
- Food delivered to residents during your visit
appears hot, nutritious and appetizing.
Residents who need assistance feeding
themselves are attended by Nurses or
Aides. Trays are returned to the delivery
cart with meals mostly consumed.
- Residents who are being bathed or toileted in
their rooms are behind closed doors or
privacy curtains.
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- Nurses or Aides are behind the desk;
residents are unattended.
- Residents' clothing is soiled, hair does not
appear clean or is unkempt or slicked back,
food is visible on chin or lips. Wheelchairs
and walkers are visibly soiled or damaged.
- Residents are seated in hallways or at tables
with brakes locked. Many residents are
wearing restraints which prevent them from
rising from their chairs. Residents seated in
regular armchairs do not have walkers or
canes available.
- Unit is loud and busy. Staff speak loudly in
the halls and common areas. Call bells are
not answered, or Nurses and Aides enter a
room to answer a call bell and emerge only a
moment later having turned the call bell off.
Name tags are not present or are difficult to
read.
- Residents are sleeping in common areas or
are arguing amongst themselves. Residents
call for assistance from bedrooms or common
areas and are ignored by staff.
- Nurses and Aides frown, speak sharply to
one another, look away when you pass. They
speak sharply to residents or not at all when
they assist them. Staff speak in foreign
languages in front of residents or while
assisting them.
- Common areas smell of feces, urine or body
odor.
- Hallways are cluttered or congested.
Laundry receptacles are overflowing. Doors
to storage or utility rooms are propped open
with furniture. Articles such as linen carts
and laundry receptacles are lining both sides
of the hallway or are left in the middle of the
hallway.
- Food delivered to residents during your visit
appears to have cooled to room temperature
and looks unappealing and/or non-
nutritious. Residents are left sleeping in
chairs or in bed with meal in front of them.
Trays are returned to the delivery cart only
partially eaten or untouched.
- Residents who are being bathed or toileted
are visible from the hallway. Residents are in
common areas wearing only johnnies with
backs exposed.
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